http://mberkay.disqus.com/enSun, 22 Feb 2009 10:56:48 -0000http://www.mberkay.com/2009/02/20/service-management-bsm-and-apis/#comment-6480872<p>@Robin, </p> <p>Thanks for the comment! Looking forward to read more about your thoughts as well. Last discussion in Doug's blog has really helped clearing my thoughts.</p>berkaySun, 22 Feb 2009 10:56:48 -0000http://www.mberkay.com/2009/02/20/service-management-bsm-and-apis/#comment-6439785<p>@ Berkay, I completely agree with your final thought statement "Change cannot be a pre requisite...."<br>Expectations of solution engineering teams need to be managed (and you have hit the nail on the head) in this aspect so that every initiative an organization takes is not targeted to change very structure of the org. </p>RobinFri, 20 Feb 2009 15:50:04 -0000